Customer Service

Client Convenience Site

Earthquake Insurance


Most Transactions Completed via Phone,
Fax or Email

VISA, MasterCard & Debit Cards
Checks Processed
by Phone


You can't build a reputation on what you are going to do.
~ Henry Ford~

'Tis only by the words of a true friend that you are known.

Hi Dennis, I just wanted to say 'Thank you" for all the help I received from your office and especially Yvonne. I called your office after noticing that my car had been broken into and my steering column was destroyed to the point that I couldn't drive my car. Yvonne was on it! I received a call from Bob Stall within 15 minutes of talking to Yvonne. Mary from Bob Stall called me 15 minutes later, my truck was towed the same day and work completed within a week. Everyone was so helpful and I truly appreciate Yvonne for being complete and making the process as painless as possible.

San Diego, CA


Thank you so much for your prompt and friendly service. I felt like you were holding my hand throughout my recent accident claim. You made the process quick and easy and I really appreciate the personal touch!

La Mesa, CA


I've been a customer of SF for over 20 years and have to thanks GOD that I never really had to use them. But when I have, which was recently I received the best professional service you can imagine. I have been in the military for over 20 years and service is our middle name and I think we do an excellent job at it, as well as SF. My Agent and his staff called periodically to see if they could assist in anyway. They were reachable 24/7 when I needed them, no waiting until Monday. I am glad Dennis Volz and staff is my SF family!

Dave Haley-Calif


Dear Dennis,

Just a note to thank you and the SF Staff for the PROFESSIONAL and timely respond to two recent claims. We had a pipe burst flooding the kitchen, within a few hours of reporting our problem the adjuster sent someone out to advise and assist us in resolving all the issues associated with a flooded kitchen. The kitchen was repaired in a timely and satisfactory manner.

While this was being resolved my wife was involved in an auto accident. I reported the accident and within two hours an adjuster was calling to advise me on my coverages and how to proceed. The truck was a totaled lost. The adjuster offered a very fair price for the totaled vehicle. It took little over a week from the day of the accident to a final settlement and obtaining a replacement vehicle.

In closing Dennis I would like to thank you and your immediate staff and the SF adjusters for making difficult times a lot less stressful.

Marvin & America Donatto


I echo the comments here about SF; their customer service is incredible! And I get huge discounts by buying policies for multiple lines.

Contacting them couldn’t be easier. Call your agent, and if he or she isn’t in the office you’ll be connected to a 24×7 customer service line that take claims, discuss coverage, etc. If you want to avoid your agent for some reason and go directly to customer service, just call the agent’s office in the evening.



I wrote a few weeks ago about how I looked into this then, and could shave $300 a year by switching from SF to Liberty Mutual.

However, I must also echo the SF kudos that are flying around. I have had to make 2 claims for broken windshields, both of which led to me having a new windshield the next day, even while traveling in other states! Liberty Mutual seems to be offering a discount from my college alumni association. I have heard that this rate will go up, and I’m not sure I want to lose my preferred status and 10-year accident free discount with SF. Plus, if the guy screws me, I know where he lives!

Similarly, the same agent insures my neighbors, whose house just caught on fire. According to them, SF has been amazing, paying for everything (according to their policy), but also is paying to update the house to the new building codes. That is a great, unwritten benefit.

I’m still chewing on this, but I may actually stay with SF as I consider this worth $300/year.



Dennis delivers superior customer service and expertise. My clients called me to thank me for referring Dennis Volz to them. He took the time to meet with them and explain the details of home owners insurance. My clients felt very comfortable with him and with their home owner’s policy. He truly goes the extra mile!

I can count on Dennis to respond quickly to my client referrals: he doesn’t drop the ball and my clients don’t have to shop around at the last minute. I know my clients will be treated with outstanding service and their insurance needs will be taken care of.

Anne-Marie Schiering
RE/MAX Associates


If you are like me you appreciate working with a certain caliber of person in your business. As a referral based business it is important for me to align myself with those who have a similar philosophy as I do.

When it comes to insurance, Dennis helps to make my transactions go smoothly. I know that Dennis looks at business the way I do. He gives excellent service to the clients I send to him. He is receptive, honest, loyal and puts their needs ahead of everything else.

I know that when I refer a client to Dennis for insurance I don’t have to worry about how that person is going to be treated, or if they will get the best products available to meet their particular need. I can rest assured that in putting my name to Dennis Volz, it will never come back to bite me in the butt.

Mike Wilmers
RE/MAX Heritage Homes


Dennis Volz and his team are the cream of the crop. There is no one else I would trust referring my clients to. Time and time again I have been impressed with his integrity, professionalism and passion for what he does. His experience and knowledge of the insurance industry set him apart from the rest. My team and I are proud to have him in our family of referral partners.

Alex Caragiannides, Vice President
Samuel Scott Financial Group


"If I ever have an insurance need in California, Dennis is definitely my guy. He's smart, responsive, creative and focused 100% on the relationship... not the sale. Kinda rare to see that particular combination of attributes in the insurance industry! If you're looking for solid information instead of a sales pitch, give him a call. I guarantee you'll be pleased with the service you receive."

Jennifer Allan
RE/MAX City Horizons, Denver, CO


Dear Sirs,

I am writing this letter of commendation for my claim representative, Ronald P.. I recently experienced a loss and had to make an insurance claim. I felt completely overwhelmed until I spoke with Ron.

The damage was extensive; water soaked through the walls. As a single mother I had no idea who to contact or where to begin in this matter. Ron assisted me throughout the entire process. He immediately contacted the mold specialty company.

The matter was handled quickly and the mold was contained. My family was safe. Ron did not stop there. He helped me with the SF Premier Service Program also. This expedited the repair process for me. The contractor, Blue Line Builders, Inc was great. Their workmanship was exceptional.

I am very pleased to say that my home is back together. Without Ron's help I am not sure this would have happened. I feel he went above and beyond the call of duty. I hope you know what a remarkable employee you have. I am very grateful for all of his hard work. He is a great example of SF Insurance.


Carolyn H.


Other Insurance Resources
Auto Insurance
Homeowners Insurance
Renters Insurance
Carlsbad Auto Insurance
Descanso Auto Insurance
El Cajon Auto Insurance
Encinitas Auto Insurance
Jamul Auto Insurance
La Mesa Auto Insurance
Lakeside Auto Insurance
Oceanside Auto Insurance
Rancho San Diego Auto Insurance
San Diego Auto Insurance
Santee Auto Insurance
Spring Valley Auto Insurance
Carlsbad Homeowners Insurance
Descanso Homeowners Insurance
El Cajon Homeowners Insurance
Encinitas Homeowners Insurance
Jamul Homeowners Insurance
La Mesa Homeowners Insurance
Lakeside Homeowners Insurance
Oceanside Homeowners Insurance
Rancho San Diego Homeowners Insurance
San Diego Homeowners Insurance
Santee Homeowners Insurance
Spring Valley Homeowners Insurance
Carlsbad Renters Insurance
Descanso Renters Insurance
El Cajon Renters Insurance
Encinitas Renters Insurance
Jamul Renters Insurance
La Mesa Renters Insurance
Lakeside Renters Insurance
Oceanside Renters Insurance
Rancho San Diego Renters Insurance
San Diego Renters Insurance
Santee Renters Insurance
Spring Valley Renters Insurance